Line manager, team leader and trainer responses to my one day Coaching and Feedback skills workshop
“Since the training, there have been some really good examples! There are different dynamics, they are now more comfortable giving feedback as well as receiving it … they are talking about how feedback is changing in their team … definitely more talk about it and how and when we could give feedback, including where something positive happens … the training has helped to promote that … they enjoyed it, were really complimentary about it … you can see where it made a difference. Really positive about it.”
Mike, Head of Intelligence Team, The Pensions Regulator
“There has been a discernible difference in the way feedback is used. It has moved away from just being a process. There is more of a desire to receive the correct type of feedback now since the training. I think the training has reinforced that feedback is a positive thing and helps us all improve. Team members are engaged in this process and have had positive comments around the training and how it can be implemented.”
Carol, Management Principal, The Pensions Regulator
“I enjoyed this and learned even from the approach that you adopted – the tiered ‘gold/silver/bronze’ approach… I think your experience really did come through and this is why it was shared more widely … I felt that we are on safer ground than we were previously before you arrived and delivered the training … Part of this success was bringing everyone on the journey … really embraced fully adopting a ‘coaching culture’… has elevated coaching to a frequent topic of conversation and one which we all now have a vested interest in! … I also feel confident from the specific T/T/T session on Coaching & Feedback, to now deliver this where required… change in behaviour here I would say; directly as a result of your influence!”
John, Learning & Development Team
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Coaching and Feedback Skills
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Andy Clayton
“I first encountered Pippa when I was recruited to lead the Gatwick Immigration Training Unit’s preparation for a large scale training initiative to manage a high number of new Immigration Officers who were to serve principally at London Airports.
This required the selection and deployment of current immigration officers to undertake the delivery of a 5 week training course.
We needed to provide a mixed media training programme that would prepare them for the job with a foreshortened delivery time, with a continuous assessment facility.
Pippa played a critical part in re-writing the current course to be more focused and effective, and, at the same time ensuring that the trainees were properly prepared and confident in their own ability to deliver the decision making that would be required of them.
In addition, we were running courses in a Gatwick hotel, and we needed to ensure that the equipment, training aids and material were in the right place at the right time.
I quickly realised that Pippa was an excellent trainer.
Not only was she able to prepare and deliver detailed and assessable training sessions, but also support less confident colleagues to reach the standard of delivery to meet the required training standards.
Our throughput and quality were regularly commented on and feedback from the trainers and trainees was always positive and consistent.
Pippa was always ready to take the lead on any allocated tasks and inevitably made the product more rounded and fruitful to the advantage of the trainee and the business.
I would strongly recommend Pippa for any presentational or technical training programme or course.
She is diligent and resourceful and can meet challenges and cope with any issues that may arise.”
Andy Clayton
Home Office HM Immigration Inspector (Retired)
[Former line manager]