About you

Do you need an experienced L&D professional to deliver real business results?

New knowledge, skills and mindsets, attitudes and behaviour, with demonstrable ROI?

New ways for your people to think, feel and behave, aligned with the business mission, vision and values?

A professional who’ll tackle that dusty training wish-list while you’re busy delivering BAU?

To transform your brilliant SMEs into confident, effective new trainers?

Public speaking, feedback & coaching skills for your leaders, managers & trainers?

Outplacement & employability skills for those moving on?

I’m Philippa Hammond, corporate learning, development and performance consultant, trainer & facilitator

Training, developing & coaching your brilliant people

Building new knowledge, confidence & skills

Changing behaviour

Delivering the results and return on investment your business needs to succeed

I have 20+ years’ experience round the ADDIE / SAM training cycle, creating, delivering and evaluating a great range of training for regulatory organisations, charities and commercial businesses.

I offer

A positive, adventurous & collaborative approach to tackling your training wish-list, with proven success.

My established experience in Train the Trainer, Feedback & Coaching, Confident Public Speaking, Outplacement.

I’m seeking a new FTC/permanent corporate L&D role, in-person/remote/hybrid, ideally in the Brighton, Sussex & surrounding area.

If you’d like to speak or meet with me, I’d be delighted to discuss your training, L&D and performance needs and goals.

Philippa Hammond

Learning, development and performance consultant, trainer and facilitator

2015 FTC | CIPD | Learning Programme Developer | Research & Development

I delivered a solo research project to support the Chartered Institute of Personnel and Development’s future Senior HR Business Partner Development Programme, and collaborated on a project to turn three existing CIPD short courses [HR Essentials, HRBP Masterclass and HR Analytics] into a product to market in the Middle East and Far East.

Key skills and delivery

Establishing and running a needs analysis interview programme with the Heads of HR network, to gather their insights into the role and development needs of the senior HRBP.

Producing an online survey to analyse senior HRBPs’ learning preferences and needs, in collaboration with Research and Marketing teams.

Designing a proposal for an innovative blended learning programme for CIPD’s SMEs to develop, including online, face to face and networking elements, corporate role play and forum theatre, and delivering my recommendations.

Giving feedback on content, delivery quality and customer impact of existing CIPD courses and events for continuous improvement.

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2014 FTC | The Pensions Regulator | L&D Consultant | Public Service Pensions

I led and managed an innovative new project creating a new Public Service Pensions Code of Practice e-learning product.

“Philippa is a highly skilled learning and development consultant, who brought a wealth of experience to a high profile project at the regulator … a person who engages and influences at all levels of seniority … produces creative learning products” Kerry Coleman, Line Manager, TPR

Key skills and delivery

Collaborating with policy, research and communications teams.

Influencing high-level stakeholder planning discussions.

Advising on learning needs analysis, customer research and evaluation strategy.

Developing workplace outcomes and learning objectives.

Working with subject matter experts and legal advisers to write learning scripts.

Working with e-learning, graphic design and IT developers to create and deliver the e-learning product.

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2013 FTC | Pinnacle People | Associate L&DC | Employability and Career Training

My inspirational and goal-oriented presentation, facilitation and coaching skills guided long-term unemployed job-seekers into sustainable employment and new independence.

Key skills and delivery

Planning, preparing, delivering and evaluating employability master-classes.

Managing a wide range of challenging audiences and difficult conversations.

One-to-one coaching sessions, mentoring and inspiring customers to identify their employable skill set, create their CV with impact, build a positive new confidence, resilience and self-esteem and develop their personal presentation skills for interview success.

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2012 FTC | Financial Ombudsman Service | L&DC | Leadership and Management Development Programme

During my six-month contract, I led the Leadership and Management development programme for the Financial Ombudsman Service at Canary Wharf, creating and delivering programmes improving the FOS management capability over a period of rapid expansion and organisational development.

My sphere of influence included HODs, ombudsmen and adjudicators, HRBPs, learning and development consultants and associate business coaches.

The programmes

Management essentials seminar A two-day introduction to the leadership role, introducing core programme topics.

The seminar was followed by a three-part portfolio of masterclasses tailored to delegates’ requirements, exploring the topics in further detail, emphasising practical experience, skills practice and discussion:

Personal brand Confident Public Speaking, The Professional Voice, Time Management, Putting It All Together

Communicating the vision Confident Communication, Persuading and Influencing, Change Management, Facilitation Skills

Developing others Training, Coaching, Appraisals, Managing Underperformance and the PIP

Key skills and delivery

Learning and development needs analysis.

Designing and implementing bespoke in-house training and development material

for senior managers, new managers and adjudicators to support business goals.

Skilled hands-on training delivery, using up to date classroom-based and

workplace training methods: roleplay, facilitation, workshops, seminars, practicals,

master-classes, one-to-one coaching, small action learning sets and group tutorials.

Daily use of motivational, supportive and positive feedback skills blending respect, empathy, tact and diplomacy with confident coaching to support managers’ PDPs.

Evaluating, reviewing and measuring the effectiveness of events, actively seeking and interpreting client feedback, presenting results and recommendations and evolving material in response to changing business priorities.

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Previously

Home Office UK Border Agency | L&D Officer and Line Manager

I delivered law-enforcement officer training through challenging times in a transforming and evolving organisation. creating and delivering induction, technical and consolidation courses for Immigration Officers, and Immigration conversion courses for Customs Officers.

The programmes

The Law Legislation and the powers and responsibilities of the Border Force Officer at the Primary Checkpoint

Investigative Interview Techniques Questioning, answering and listening skills, identifying the behavioural indicators of deception and the motivated deceiver, testing and assessing the credibility of an account

The UKBA Points-Based System Identifying those EU/EEA and foreign nationals who have the right or permission to work in the UK – and those who do not

Document Fraud Detection Gatwick lead trainer in identifying impostors and the genuine, counterfeit and forged travel document

Keeping Children Safe UK-wide lead trainer charged with training UKBA staff in the prevention of child trafficking into the UK for criminal purposes

Key skills and delivery

Project management and course-coordination, often in remote locations, demonstrating flexibility and delegation skills.

Identifying learning needs and setting achievable aim, objectives and goals for each event in consultation with stakeholders and clients.

Researching, writing and redesigning motivational career development training material to deadline, incorporating varied delivery methods.

Delivering and facilitating training events to audiences of all grades.

Leading practical sessions and role-plays to support developing skills.

Motivational personal and professional development coaching, leading, guiding and managing trainee and delegate development as they overcame difficulties and maximised their potential.

Training people of other cultures, some with English as a second language, plus colleagues with varied disabilities and learning difficulties.

Actively seeking and interpreting client feedback when conducting training event evaluation and reviews.

Working in accordance with Home Office Values, the Home Office’s Equal Opportunities and Diversity Policy Statement, UKBA-specific objectives and National Occupational Standards.

Managing the L&D Centre’s Admin Officer developed motivational, diplomacy, appraisal and assertiveness skills.

Home Office UKBA Immigration Officer

As an Immigration Officer serving at the Primary Checkpoint immigration front-line at Gatwick Airport, Document Fraud Detection specialist and Forgery Team Coordinator, I used my strong customer service, interpersonal and investigative interviewing skills to combat illegal immigration, smuggling and human-trafficking.

Key skills and delivery

Credibility and investigative interviewing.

Robust decision-making in often difficult cases, dealing assertively and compassionately with sometimes aggressive and uncooperative subjects.

Representing the UKBA in the UK and many other countries under frequently trying conditions, delivering commercial training in anti-fraud skills including the detection of identity theft and travel document abuse and its security implications, for learners including officers, airline and security staff.

Diplomacy and discretion in dealing with overseas airline companies, an understanding and respect for other cultures plus a high awareness of human rights, equality and diversity issues.

A thorough practical knowledge of UKBA legislation and procedures at the time.

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Qualifications CIPD Certificate in Training Practice 2002

Membership The Learning and Performance Institute [LPI]

Graduate BA [Honours] English Literature, University of Southampton

Education A Level English Literature, French, Spanish | 10 x GCSEs including English and Maths

Interests Acting, Corporate Roleplay, Film-making, Writing, History, Literature, Art

To return to my current CV, click here

Contact

LinkedIn: www.linkedin.com/in/philippahammondlink

Professional profile

I’m here to help you achieve your strategic business, performance and organisation development goals.

“Philippa .. has upskilled our entire department … feedback has always been outstanding … a true asset … an excellent addition to any team seeking a consummate Training Professional” Leigh Crabtree, Service Delivery Manager, The Pensions Regulator, Brighton, East Sussex

I’m a business-focused and collaborative LD&P Consultant / Trainer with deep experience designing, delivering and evaluating high-impact learning across public, private and charity sectors.

I’m skilled in applying the full ADDIE cycle to transform complex, technical or sensitive content into engaging, practical and ‘sticky’ learning.

My work builds capability, confidence and behaviour change, leadership and team performance, colleague and customer experience. I deliver measurable performance results and RoI, winning superb feedback from leaders and learners alike.

Committed to great client and customer service, always aiming to deliver my best, I welcome the opportunity to use and develop my skills to benefit a business, its people and its customers.

I now seek a permanent or temporary full or FTC role in the Brighton, Hove and Sussex area, where I can design and deliver high-quality development dedicated to helping others grow their confidence and performance potential.

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Career highlights and key achievements

2025-26 Currently creating and delivering many development events for diverse audiences

Train the Trainer “They certainly talk very highly of the course and how good it was … thanks so much for delivering the course … we would be very happy to have you back again” John Ashcroft, On-Wing and Customer Training Manager, Rolls Royce

In response to concerns around capability and professional skillsets, I led, influenced, designed and delivered high-impact L&D programmes for The Pensions Regulator in Brighton. My programme portfolio upskilled Customer Support, Development and Intelligence teams, introducing new capability-building frameworks.

Coaching and Feedback Skills “Since the training there are different dynamics … feedback is changing … you can see where it made a difference” Mike Broomfield, Head of Intelligence, TPR

Following my successful competitive bid on behalf of the Civil Aviation Authority International (CAAI), I was commissioned by the European Union Aviation Safety Agency (EASA) to design and deliver a set of three Training and Instructional Techniques programme to their subject matter experts in Cologne – delivered solo with excellent feedback.

Training and Instructional Techniques “You have made a real impact not only through the quality of your delivery, but through the confidence and presence you have helped so many people develop” Silke Buckley, Head of Training, Civil Aviation Authority

I developed and launched my signature Trainer Development and Confident Public Speaking programmes, again achieving outstanding leader / learner feedback.

Powerful Presentations and Trainer Essentials “Fantastic trainer … feedback has been brilliant, plenty of new skills and confidence” Claire Northover, Training Manager, Autism Unlimited

I responded to lockdown by transforming my corporate L&D business, sweeping all training and 1-1 services online, rapidly redesigning all learning for virtual delivery and delivering Zoom and Teams workshops training hundreds online in essential business skills.

I led and delivered the Leadership and Management Development Programme for the Financial Ombudsman Service at Canary Wharf. The programme included:

Management essentials seminar A two-day introduction to the leadership role, introducing core programme topics.

The seminar was followed by a three-part portfolio of masterclasses tailored to delegates’ requirements, exploring the topics in further detail, emphasising practical experience, skills practice and discussion:

Personal brand Confident Public Speaking, The Professional Voice, Time Management, Putting It All Together

Communicating the vision Confident Communication, Persuading and Influencing, Change Management, Facilitation Skills

Developing others Training, Coaching, Appraisals, Managing Underperformance and the PIP

I established a UK-wide network of trainers qualified to deliver priority ‘Keeping Children Safe’ anti human-trafficking training to front line UK Border Agency officers.

I researched and wrote Talking Speaking (2025) – my new guide to confident professional public speaking for leadership, training and business audiences, and am currently writing Talking Training.

Winner of the Plain English Campaign’s Inside Write Award for my business writing.

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Key professional skills and expertise

I bring a business-led, brain-friendly, 70:20:10 perspective on ‘sticky’ training design and delivery round the full ADDIE cycle. Permanent behaviour and performance change for desired results are a consistent key outcome.

Continuing Professional Development

As a trainer I believe my first duty is to be a learner, so I actively seek opportunities to develop my own knowledge, skills and experience – currently learning more about neurodiversity and AI.

Stakeholder engagement

Building trust and great team relationships quickly across the business at all levels, influencing leaders, SMEs, technical specialists, E-learning and graphic designers, legal, finance, IT, sales and operational teams.

Learning & performance needs analysis

Skilled in stakeholder engagement and consultancy, using my questioning, probing, active listening, coaching, investigating and advisory skills to establish aim, learning objectives and desired workplace performance outcomes, with an evidence-based approach.

Programme design & development

Writing learning programmes and materials including trainer scripts, facilitator guides, exercises, workbooks, brochures, roleplay scenarios, PowerPoints, audio, video and blended learning materials, collaborating as required with specialist designers.

Training implementation and delivery

Expert delivery of in-person and online group and 1-1 workshops, seminars, tutorials, masterclasses, practical sessions, roleplay events and action learning sets.

Developing others

Explaining and clarifying, training and teaching, coaching, mentoring and guidance, delivering honest, respectful and developmental feedback.

Teaching professionals to speak confidently, to train, develop, manage and lead others, to represent themselves when jobseeking with new LinkedIn, polished CV and interview skills.

Communication, presentation and interpersonal skills

A compelling and effective communicator, clear, engaging and persuasive trainer and public speaker skilled in capturing attention and interest, delivering a clear, convincing message.

Active listening, empathy, compassion and respect for others’ experience.

Strong telephone, Zoom and Teams skills.

Facilitation

An influential, confident facilitator of engaging interactive events, managing difficult situations, questions and audiences, handling challenging groups and sensitive conversations.

Evaluation & impact measurement

Kirkpatrick Levels 1-4, informed by Talheimer’s Learning Transfer Evaluation Model [LTEM], evidencing behaviour change, performance, results and RoI.

Writing

The ability to analyse and present complex issues, instructions and guidance with clarity and simplicity.

Digital and IT skills

Expertise in training Zoom and Teams skills for personal and professional business impact.

MS Office | PowerPoint | Outlook | WordPress SEO and data entry | Social media promotion for business

AI: Using Chat GPT for content research, planning and organisation.

Professionalism & style

Well-presented, calm, confident and resilient under pressure, skilled at self management and self regulation in high-energy and fast-paced environments.

A networker with strong personal and professional brand with a flexible and adaptable approach.

Full engagement across remote, hybrid and in-office environments.

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Professional experience / career history

March 2024 to date | Self-Employed Learning, Development & Performance Consultant / Trainer

Designing and delivering a wide variety of fascinating, challenging and fulfilling online and in-person bespoke corporate learning programmes across aviation, education, public services, charities and creative sectors, including:

Rolls-Royce My Train the Trainer Silver: SME to Trainer programme for SMEs at their Derby headquarters and Gatwick Airport

“I’ve been given a great deal to think about” Colin Mee, Instructor, Rolls Royce

“Shown me how to be a professional trainer … very impressed” Damien Gilbert, Training Engineer, Rolls Royce

“One of the best training courses I have ever been on” Mark Blyton, Training Instructor, Rolls Royce

Civil Aviation Authority International 3 day Training and Instructional Techniques development programme for SMEs and Trainer Essentials 1 day workshop update and delivery

“It has helped to handle my nerves. Brilliant tips for a varied presentation / training course.” Sarah Glastonbury, Airworthiness Surveyor, CAA

University of Chichester Workshops on Pitching and Presenting for screenwriting students

Autism Unlimited Workshops on Train the Trainer and Powerful Presentations for Portfield School staff and leadership

Helen Pritchard LinkedIn Marketing Group Live online presentation to 19,000 members on Public Speaking for Business

1-1 Delivering Confident Public Speaking and LinkedIn Impact training

“Feel confident that I can start using LinkedIn as an effective marketing tool and lead generator for my business” Jad Orlinska, EFT Health and Wellbeing Coach

RoleplayUK Roleplay services for an MoD facilitation skills training programme

Hove Writers, The Hatchery&Reigate College A new workshop on Reading Your Work to an Audience for authors and a new Writing workshop for 6^th form students

New Venture Theatre My four-session workshop series on Acting with the Script

SweetFest 26 A pair of Creative Communication and Performance workshops at the Yellow Book Theatre

Writing Researching and writing my forthcoming books, Talking Speaking & Talking Training

2022 – 2024 | The Pensions Regulator | FTC | Learning & Development Consultant

I transformed TPR’s brilliant Subject Matter Experts into impactful trainers, building and polishing trainers’ and leaders’ coaching and feedback expertise, strengthening in-house training capability and introducing consistent new development standards across Customer Support, Development and Intelligence teams.

This contract was extended from the initial 12 months to 18 months on the strength of my performance.

“Philippa … was initially contracted to support and upskill our existing department trainers. However it was quickly identified that she was able to exceed this initial requirement and deliver far more … she has upskilled our entire department and we continue to reap the benefits of her employment long after her contract ended.” Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

Key results

Creating, delivering and evaluating a range of in-house training and upskilling products.

Designed & delivered my new long form Train the Trainer programme for SMEs, around the full Analyse | Design | Develop | Implement | Evaluate L&D cycle, leaving a newly confident and upskilled team ready to boost training impact.

Following negative staff survey reports on management behaviour, I introduced the concept of Coaching Conversations to TPR, and created and delivered my acclaimed three-tier Coaching and Feedback Skills programme for Customer Support, Development and Intelligence Team line managers, learning and development officers and team members.

I evaluated TPR’s flagship induction and development training product, creating a sustainable and reusable new Evaluation Blueprint for future projects, raising development team evaluation capability from Kirkpatrick Level 2 to Level 4.

Improving standards: I developed the Coaching Skills Quality Assurance Scorecard for Officers and Learning Agreement for managing trainees.

Further impact at TPR

Going above and beyond my original contract brief, I created and delivered workshops and team Awayday sessions on Vulnerable Customers, Pension Scams, Neurodiversity, Assertiveness, Customer Service, CV-writing, Public Speaking, MBTI and Hertzberg’s Motivation Theory, and led the creation of bite-size Video refresher resources as a new TPR direction.

2016 – August 2022 | Self-Employed | Learning, Development & Performance Consultant / Trainer

Created and delivered many fascinating, challenging and fulfilling online and in-person corporate training events for multiple private, public sector and 1-1 clients, including:

Civil Aviation Authority International Updating, rewriting and delivering Training & Instructional Techniques workshops in the UK, Brunei and Germany, for subject matter experts, aspiring, new and developing trainers

G4S, Sussex Past & Lincolnshire Police HQ My Leadership Essentialsprogrammes for aspiring and new managers

Air Safety Support International & CAA MyFacilitation Skills programmes for regulators about to host public meetings

University of Sussex, The Student Room, Pragmatic Web, Gene Commerce & Metricell My Confident Public Speaking programmes for education, management and business

Roleplay UK Corporate roleplay for recruitment and assessment centres, including East Sussex Fire and Rescue Service

Grace Eyre Foundation Training events on Employability & Outplacement Skills for team members about to move on

Blue Edge Bid Services My Pitching, Persuasion and Presentation skills coaching for their clients in the construction industry bidding for high profile contracts

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Qualifications CIPD Certificate in Training Practice 2002

Graduate BA [Honours] English Literature, University of Southampton

Education A Level English Literature, French, Spanish | 10 x GCSEs including English and Maths

Interests Acting, Corporate Roleplay, Film-making, Writing, History, Literature, Art

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Find Philippa Hammond online

Corporate L&D Consultant www.philippahammond.uk

Public Speaking Programmes www.speakingwellinpublic.uk

Trainer Development / Train the Trainer Programmes www.trainerdevelopment.uk

Contact

If you’d like to know more about my earlier career, click here

I’ve trained new, developing and experienced trainers and leaders in many fields and organisations in the UK and beyond.

Learners include

Airline engineers, flight and cabin crew
Airport security personnel
Airworthiness analysts
Customer support advisors
Finance and pensions SMEs
Immigration officers
Intelligence analysts
Learning and development officers
Public service, private and charity sector trainers, team leaders and managers
Teachers and parent liaison specialists

Clients include

Civil Aviation Authority
Training And Instructional Techniques Facilitation Skills

European Aviation Safety Agency, Cologne
Training And Instructional Techniques

Department of Civil Aviation, Brunei
Training And Instructional Techniques

The Pensions Regulator
Train the Trainer

Coaching & Feedback Skills

The Home Office UK Border Agency
Train the Trainer

Induction

Presentation Skills

Autism Unlimited
Powerful Presentations

Trainer Essentials

Financial Ombudsman Service
Leadership and Management Development programme

G4S
Leadership Essentials

Sussex Past
Leadership Essentials

University of Sussex
Practical Public Speaking

University of Chichester
Pitching and Presentation skills for business

Pallant House Gallery
Confident Public Speaking

Jean Edwards Consulting
Confident Public Speaking

The Student Room
Confident Public Speaking

Real Life Options
Confident Public Speaking, Persuading & Influencing

Pinnacle People
Employability skills

Philippa Hammond

Learning, Development and Performance Consultant, Trainer & Facilitator

The SME to trainer journey

‘You’re great at football! Next match you can drive team bus! …’ Said no manager, ever. Because what could possibly go wrong there?

Subject matter experts are the jewels in any organisation. The smaller employer can find them a huge asset in building their business capability. As the permanent dedicated training unit may now be an out-of-budget luxury, the in-house SME can offer the ideal solution to the need to develop your people.

But simply handing the training task over to them without building their training skillset first is setting them up to fail. Being great at their job doesn’t automatically mean they’ll be great at training others. So many SME trainers fall into their training role with little training and support and it’s a case of sink or swim.

The solution? Train your aspiring and new SME trainers to train.

How to do that? Whether you choose in-person or online training, outsourced, in-house or self-directed learning from the wealth of expertise out there – however you choose to achieve it, here’s your insider’s guide to transforming them into confident effective new trainers.

They and their managers will need to understand:

The whole point of training – to provide the knowledge, skills and mindsets that audiences need, to cause that permanent change in behaviour with real workplace results.

Why and how adults learn – the principles of 70:2:10 and a brain-friendly ‘sticky’ learning approach.

Why organisations train – the drivers, and what gets in the way.

How to develop their professional brand as a partner to the business rather than just an obedient order taker. They’ll need new access and acceptance as colleagues who’ll be holding a mirror up to the business, asking some searching questions it may not be used to hearing.

They’ll need a robust practical framework as a guide to those first steps in training. The ADDIE training cycle is the ideal structure:

Analyse

Beginning with the end in mind, starting with the desired end results and working to achieve those.

Identifying the key stakeholders – what are their values, goals and needs, their concerns and worries, what’s keeping them up at night?

Identifying the audience, the heart of any training intervention – who are they, where are they now, where do they need to be?

Do they need to …

Do new? Compliance, products?
Do different? Priorities, goals?
Do better? Reduce complaints, improve standards?

What new behaviour is wanted?

Design

Here’s where the aim and what the audience will be able to do as a result of this training are identified. The high-level vision, it sets out what to cover and how, to get that client sign-off and the green light to start creating the content to achieve those goals. Creates all around confidence, gets agreement and prevents wasting time and money if the design isn’t quite there yet.

Develop

This is the creative phase and has its own stages. First throwing all those ideas about – what could we do, might we do?

Then when that’s all out, what should we do, will we do? What does this group of people need to hear from us right now to achieve those aims and objectives? Lock down what’s essential, add in what’s useful and have what’s nice in reserve if time.

Then chunking essential content around, seeing what works where, discarding maybe. Doesn’t matter if this bit’s a mess, just get that rough picture laid out and moved and moved about till it flows.

Then the refining, polishing and adding value, with activities and interactions to keep them engaged.

And finally the PowerPoint. Presentations are to be said not read. If there’s one thing I’d like SMS to grasp it’s that training isn’t standing up in front of the script on the slide and reading it out. The PowerPoint is the last thing to be created as an illustration and support to the spoken words.

Here they’ll need support with the fluidity of this stage as they journey towards the finished product.

Implement

They’ll need a brilliant toolkit of delivery skills, including public speaking, facilitation, questions, difficult situations and challenging people. So many key skills they can learn and develop with line manager support.

They must get to grips with nerves. Being great at the role seldom means they’ll be naturally confident and charismatic in front of an audience, and that too is a skill they can learn.

Evaluate

Evaluation can be the poor relation of the training process and too often stops at reactions and happy sheets, if it even gets that far. The trainer needs to be able to assess learning, observe and measure behaviour change and investigate and prove results.

That incisive new questioning approach comes in again, here. Was the training value for money? Did it deliver the results? Did it do what it said on the tin? Which brings us right back to where we started – beginning with the end in mind and a clear sense of what results the business wants.

Through the whole process they’ll need support from line management, who may need to be learning new skills themselves around managing new SME trainers.

The outcomes?

The business will be confident their teams are developing their knowledge, skills and mindsets with the people best placed to achieve that – SMEs who do the job at the highest level.

It’ll also become more confident with being asked to reflect and be open around what may not be going so well, and what’s needed to put that right.

Learners respect their trainers because they know they have boots on the ground and are doing the job expertly themselves.

New trainers feel valued and appreciated, knowing their skills and potential have been recognised and boosted.

Your subject matter experts are already one of your greatest assets. Support and develop them as they learn and apply trainer skills, and you’ve secured a brilliant new asset for your business at no extra payroll cost. Because they’re already with you.

Philippa Hammond

Learning and development consultant, trainer & facilitator

My training & coaching deliver great results.

Your learners will be able to

Change attitudes and mindsets

Learn, behave and work in desired new ways

Polish performance with great results

Feel, project and inspire positivity and confidence

Your leaders and trainers will be able to

Capture and keep an audience’s attention

Deliver a brilliant message about the business

Create and deliver training that works

Deliver honest, respectful, supportive feedback

Ask powerful coaching questions to develop others

Your Outplacement programme members will be able to

Build essential confidence, skills and a positive approach to taking their next career steps

“An excellent addition to any team seeking a consummate Training Professional and I would highly recommend and endorse her to any business.”

Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

Respect

Kindness, consideration and inclusivity for all

Asking the questions you need to help you think

Listening to your needs

Honesty

I’ll say what I see

I’ll tell you what you need to hear

Clarity

Clear, simple Plain English in all my speaking, writing and training

Consistency and reliability

I’ll do what I say I’ll do

You’ll always speak with, meet with and work with me – no substitutes

Development mindset

My first duty is to be a learner – I’ll never stop learning myself

I develop, support and help others become the best they can be

I look forward to working with you.