‘It was a pleasure to work alongside Philippa at UKBA Training and Development Unit.

A senior colleague I could always rely on for advice, support and guidance.

She has a clear talent for training and public speaking, not only helping me in my development as a trainer but hundreds of new officers along the way.’

Adam Webb
E-Commerce Logistics Manager at Flyte
Formerly UKBA

My three day in-person in-house programme is for subject matter experts of any discipline, who are aspiring, new and developing trainers.

“(Philippa) Very professional. Obvious high knowledge on the topic. Would recommend anyone to attend one of your courses … Being mentored from day 1 to be able to stand up in front of a room is a testament to the training received … (I will) change my delivery of training material from the previous regimented military way I was previously taught!!”
Roddy MacDonald, Chief Pilot and Head of Training, Qinetiq

“V. well resourced, practised and delivered in confident and interesting style … the facilitation section using different techniques to explain was v. clever! … (I intend) to develop and reform our training attitude at our company … well run, friendly, atmosphere.”
Emily Curnow, Pilot, Isles of Scilly Skybus

“We talked about development of interpersonal skills which was very valuable … (Trainer knowledge, expertise, delivery style etc) Excellent”
Eva Wilkinson, Safety Performance Manager, CAA

“Enjoyed the confidence gained to present material during the course”
Neil Tait, Airworthiness Surveyor, CAA

“Very good knowledge, very professional and a good friendly delivery style. Open to questions and provided clarification to queries as and when requested … Interactive techniques and demonstrating other ways of delivering training and keep delegates engaged away from PowerPoint … (I will) be more interactive with delegates, use different delivery methods and try not to slip back into the potentially easier route of just reusing handed down PowerPoint material … A well structured and varied three days.”
Adam Skinner, Design and Certification Specialist, CAA

“Depth of experience. Very knowledgeable … Very valuable on a personal level.”
Phillip Hewer, Airworthiness Surveyor, CAA

“Cannot fault in any way. Knowledge was incredible, approach and delivery style warming, engaging and extremely clear … planning, structure techniques were very useful in assisting with preparing material.”
Steve Oliver, Airworthiness Surveyor, CAA

“Philippa’s attention to detail, knowledge of style has shown me how to be a professional trainer, very impressed with her course.”
Damien Gilbert, Power Plant Training Engineer, Rolls Royce

“(I will) further my journey to gain my goal of becoming an instructor. I will continue to improve and gain further skills from what I received these last few days.”
Stephen Gormley, Technical Supervisor, Cumberland Platforms

“Clearly knows the subject inside out, great delivery style and expertise … it has helped to handle my nerves … brilliant tips for a varied presentation / training course … I have been asked to become an SME and part of that will be to give training in the subject … I liked that it was not death by PowerPoint … It was great, thankyou.”
Sara Glastonbury, Airworthiness Surveyor, CAA

“I have had the extreme pleasure of managing and working alongside Philippa for over a year.

She was initially contracted to support and upskill our existing department trainers. However, it was quickly identified that she was able to exceed this initial requirement and deliver far more for our department. Throughout her contract she has taken on many varied tasks to help introduce more consistency and integrity to our team’s function.

I have been constantly pleased with her delivery and contribution to my team. She has upskilled our entire department and we continue to reap the benefits of her employment long after her contract ended.

Philippa introduced and delivered many training and upskilling sessions for our Customer Support Team as well as training for the Trainers.

Deliverables included: Introducing a Learning Agreement for Trainees, introducing QA ‘Golden Thread’ to our Training plans, created and delivered Coaching and Feedback sessions (Pitched from Entry Level to Senior Management), Scams Session, Peer Review, Presentation skills and Personal Brand training, Department Inductions – to name a few!

Feedback from those she has worked with or trained across the business has always been outstanding. Here are just a few samples of the feedback received:

– ‘Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results’

– ‘I just want to say thank you for all the training you have provided, I am finding it extremely useful and I am learning a lot about how I can change my approach to my thinking and doing in my role’

– ‘I was really impressed with the delivery of the training today. If I didn’t know Philippa hadn’t worked the CST phone lines, I wouldn’t have guessed from that training. I’m honestly always a bit sceptical of getting process information from anyone who doesn’t have first-hand knowledge of actually working our processes. That was a really good piece of training. Really engaging and interesting, very well delivered. Two thumbs up!’

– I was instantly captivated by Philippa’s ability to hold attention and deliver training in such a clear, concise and considered manner.

Philippa has been a true asset for our Customer Support Team and the business as a whole. My only sadness is I didn’t have a permanent role for her when her contract ended. She’s an excellent addition to any team seeking a consummate Training Professional and I would highly recommend and endorse her to any business.”

Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

“Philippa is a highly skilled learning and development consultant, who brought a wealth of experience to a high profile project at the regulator.

I personally recommend Philippa as a person who engages and influences at all levels of seniority, works on her own initiative with little supervision and produces creative learning products in a clearly organised and methodical way.

I wouldn’t hesitate to work with Philippa again in the future.”

Kerry Coleman
Previously E-Learning Manager at The Pensions Regulator

1-day course delivered for G4S London July 2017

Delegates said:-

• Very informative
• Made you think of the best approach to different situations
• Positive supportive and proactive
• Learnt how to connect to staff better …
• Highlighting importance of devoting time to leading team …
• Importance of voice and body language in being identified as a leader…
• All aspects of the course were very relevant and useful …
• I will deal with staffing issues more effectively …
• Was made to feel at ease – v fun …
• Very useful and will use the ideas …
• The public speaking gave confidence …
• Very interesting enjoyable day …
• I really enjoyed the discussions …
• Very useful for my day to day working …
• I found the appraisal sections very useful and highlighted points to think about …
• Overall very good …
• Explains a lot of the reasoning behind the way things should / could be done …
• Really enjoyable …
• Understanding how to structure conversations and knowing that I’m on the right path
• Will help to cascade knowledge to my staff …
• I feel confident …
• Good information and gave me more confidence …
• All good information to know and improved my outlook on management …
• I feel will be more confident when approaching demanding situations …
• All very relevant and interesting

How will the business benefit from your action plan when you are back at work?

• Immensely

About Philippa

• Refreshing knowledge of subject
• Knowledgeable in all aspects of what we discussed
• Excellent
• Very knowledgeable and helpful …

Responses from my learners and their trainers and leaders to my corporate learning, development and performance consultancy, contracts and delivery

‘A true asset to our customer support team and the business as a whole … an excellent addition to any team seeking a consummate training professional’

Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

‘Philippa is a highly skilled learning and development consultant who brought a wealth of experience to a high profile project … engages and influences at all levels of seniority, works on her own initiatives with little supervision and produces creative learning products’

Kerry Coleman, Product Owner, Digital Operations, Legal & General (Formerly TPR line manager)

‘Philippa is a fantastic trainer and really listens to what problems you are trying to fix with the training … feedback has been brilliant’

Claire Northover, Training Manager and Senior People Partner, Autism Unlimited

‘A senior colleague I could rely on for advice, support and guidance, not only helping me in my development as a trainer, but hundreds of new officers along the way’

Adam Webb, formerly Home Office UK Border Agency Training & Development Unit

‘I was impressed how Philippa was able to address difficult issues … a great asset to have in any training department’

Sarah Poralla, Aviation Safety Risk Manager, Unmanned Aircraft Systems, Civil Aviation Authority

‘Very professional. Obvious high knowledge on the topic … Being mentored from day 1 to be able to stand up in front of a room is a testament to the training received’

Roddy MacDonald, Chief Pilot and Head of Training, Qinetiq

‘Philippa’s attention to detail, knowledge of style has shown me how to be a professional trainer, very impressed with her course’

Damien Gilbert, Power Plant Training Engineer, Rolls Royce

‘Very good knowledge, very professional and a good friendly delivery style … Interactive techniques and demonstrating other ways of delivering training and keep delegates engaged away from PowerPoint’

Adam Skinner, Design and Certification Specialist, Civil Aviation Authority

‘She has that invaluable ability to get straight to the issue that will be hindering your performance’

Colum Dain, Programme Director

‘I found Philippa’s direction incredibly insightful … a wonderful educator’

Eva Marie Wilshere, Script Writer, Script Editor, Director, Video editor

‘Every session was structured really well to include a combination of theory, practise and tips … an inspiring orator’

Amy Slonje, Senior Advisor, Global Advocacy Programmes, Frontline AIDS

‘Philippa’s coaching helped me build my confidence as a young professional’

Tracy Ndungu, Healthcare Data Science and Innovation

‘Always enthusiastic and engaged, Philippa is a pleasure to work with’

Harry Sherrard, Employment Lawyer & Company Director, Sherrards Employment Law Solicitors

‘For the first time I have the right tools and the right mind-set for me to deliver my messages, clearly, calmly and professionally … You have taught me more in 3 hours than I have learnt in the last 2 years.’

Nigel Bowcock, Director, Acre Landscapes Ltd

‘A massive confidence boost’

James Clammer, Author and Carnegie Medal nominee

‘I came away feeling like I could conquer anything’

Danielle Evans, Miss Brighton 2021

This session was for those required to seek and accept / prepare and give feedback.

“I will implement the skills and techniques highlighted in the training in my feedback sessions. Honestly the training package was excellent and kinda activated memories of roles and skills that have been dormant for quite some time.” PW

“Very motivated, as I believe it is a great part of developing your own skills and others around. Picking up on areas that you are doing well in and areas that need more work.” CS

“I’ll be aiming to have a rough plan before I deliver any feedback and actively seek out feedback on myself to support my own development. I’ll be more conscious of my language … to help my direct reports to be more reflective on their performance”. SH

“I will make this one of my highest priorities when I get back to my day to day job as this will be beneficial to check my own progress.” AF

“I recently had to give feedback to a manager and was extremely nervous about it, I think having had this workshop before that would have given me confidence in tackling that situation the right way.” LH

“I’ll be asking for regular feedback and keep a check point on things I could do to improve on and self-reflect on areas I’m not doing so well in” AF

“I will be seeking more feedback and will have a think about my mindset before I receive feedback to make sure I am going in calm and ready to be able to act on any feedback I receive. Thanks for the workshop this morning. It really made me think and I will definitely be implementing some of the ideas in to my daily working life”. LH

“The format and group size was great, it helped to promote discussion amongst the group to learn from each other’s experiences.” SH

“It helped me to solidify what I already knew, but it also showed me where TPR stands on feedback and development … Philippa has done a great job keeping us engaged and presenting the values of feedback” VR

Philippa Hammond
Learning, development and performance consultant, trainer and facilitator