‘It was a pleasure to work alongside Philippa at UKBA Training and Development Unit.

A senior colleague I could always rely on for advice, support and guidance.

She has a clear talent for training and public speaking, not only helping me in my development as a trainer but hundreds of new officers along the way.’

Adam Webb
E-Commerce Logistics Manager at Flyte
Formerly UKBA

My three day in-person in-house programme is for subject matter experts of any discipline, who are aspiring, new and developing trainers.

“(Philippa) Very professional. Obvious high knowledge on the topic. Would recommend anyone to attend one of your courses … Being mentored from day 1 to be able to stand up in front of a room is a testament to the training received … (I will) change my delivery of training material from the previous regimented military way I was previously taught!!”
Roddy MacDonald, Chief Pilot and Head of Training, Qinetiq

“V. well resourced, practised and delivered in confident and interesting style … the facilitation section using different techniques to explain was v. clever! … (I intend) to develop and reform our training attitude at our company … well run, friendly, atmosphere.”
Emily Curnow, Pilot, Isles of Scilly Skybus

“We talked about development of interpersonal skills which was very valuable … (Trainer knowledge, expertise, delivery style etc) Excellent”
Eva Wilkinson, Safety Performance Manager, CAA

“Enjoyed the confidence gained to present material during the course”
Neil Tait, Airworthiness Surveyor, CAA

“Very good knowledge, very professional and a good friendly delivery style. Open to questions and provided clarification to queries as and when requested … Interactive techniques and demonstrating other ways of delivering training and keep delegates engaged away from PowerPoint … (I will) be more interactive with delegates, use different delivery methods and try not to slip back into the potentially easier route of just reusing handed down PowerPoint material … A well structured and varied three days.”
Adam Skinner, Design and Certification Specialist, CAA

“Depth of experience. Very knowledgeable … Very valuable on a personal level.”
Phillip Hewer, Airworthiness Surveyor, CAA

“Cannot fault in any way. Knowledge was incredible, approach and delivery style warming, engaging and extremely clear … planning, structure techniques were very useful in assisting with preparing material.”
Steve Oliver, Airworthiness Surveyor, CAA

“Philippa’s attention to detail, knowledge of style has shown me how to be a professional trainer, very impressed with her course.”
Damien Gilbert, Power Plant Training Engineer, Rolls Royce

“(I will) further my journey to gain my goal of becoming an instructor. I will continue to improve and gain further skills from what I received these last few days.”
Stephen Gormley, Technical Supervisor, Cumberland Platforms

“Clearly knows the subject inside out, great delivery style and expertise … it has helped to handle my nerves … brilliant tips for a varied presentation / training course … I have been asked to become an SME and part of that will be to give training in the subject … I liked that it was not death by PowerPoint … It was great, thankyou.”
Sara Glastonbury, Airworthiness Surveyor, CAA

My immersive three day in-house in-person practical programme for Subject Matter Experts in any field, seeking to become trainers or to refresh their trainer knowledge – the Civil Aviation Authority November 2023

Delegates were asked to consider how well course objectives were met, their responses to the trainer, most useful aspects of the programme and how they will be immediately applying their new knowledge, skills and mindsets back at the workplace.

“As I was a beginner, the level of the objectives met my needs. [Trainer] very good at engaging the attendees … a friendly and relaxed style that demonstrated in-depth and practical knowledge of the subject… [Most useful] the practical elements, to show me what good is and what can be done. The next course of training I write will include the process I have taken from this course.”

Jason, Principal Surveyor, CAA

“[Objectives] fully achieved, glad that I have attended this course! [Trainer] extremely knowledgeable and delivery style helped us to stay focussed and interested for the whole time [Most useful] Day 3 – noting own errors and learning from others … [I will] update presentations, delivery style and timing.”

Vladimir, Senior Tech Advisor, CAAi

“I have learned so much during the last 3 days! I really enjoyed the final day, it was exciting. Philippa is very professional, excellent facilitating skills, her voice is very calming. Really good pace throughout the course… I will make use of all the knowledge … improve my training delivery, updating my training materials and ways of delivering.”

Alejandra, Planning and Delivery Lead, CAA

“Definitely the objectives were achieved. This is because many different training methods were used… [Trainer] High level of knowledge, and able to answer all sorts of questions … friendly / relaxed / honest / approachable … good to put all the theory into practice and also to experience all the other students’ presentations … the relaxed atmosphere was an important factor for me and it aided learning.”

Jon, Airworthiness Surveyor, CAA

“Thorough delivery and practical delivery knowledge. [Trainer] friendly, knowledgeable, relaxed… [Most useful part] practical, and listening to others … [Future use] building course material, much more planning and evaluation.”

Jo-Anne, Principal Surveyor, CAA

“V. Good … [I will] update training packs – more exercises, less words.”

AJ, Airworthiness Surveyor, CAA

“Really happy that we covered the whole process …Philippa is engaging and easy of manner. Great facilitation and got a lot of interaction going in the class … great takeaway from others’ presentations … [Will] use skills to be a better, more enabling trainer, breathe some life into extant ‘dry’ courses … Great cohort.”

Paul, Airworthiness Surveyor, CAA

“[Trainer] excellent knowledge of subject and delivery, varied the style …good control and management of course delegates … [most useful] listening to everyone’s own presentations, delivery and feedback … [I will] deliver more effectively, consider more before preparing training material.”

Caroline, Airworthiness Surveyor, CAA

“[Objectives] fully achieved, and extra … personal objective of achieving confidence was well addressed … [Trainer] great knowledge, good balance of authority and friendliness, pre course videos really useful … [most useful] understanding the ways to calm nerves and prepare yourself to deliver … will use calming techniques in professional and personal life … will use ADDIE if required to create.”

John, Assurance Specialist, CAA

“Achieved my course objectives … training delivery and materials was amazing … experienced trainer in subject, very good delivery style … [most useful] how to plan my presentation, improve my communication, breathing exercises, face to face chat experience … [I will use] in my main work when will need to present any subject … very beneficial exercises.”

Jeva, Chief Inspector, Transport Competence Agency of Lithuanian Republic

“I now understand the principles understanding the objectives … [Trainer] friendly, open and knowledgeable … [most useful] being able to present and have feedback … [I will] change the way I create presentations to make them more engaging and easier for the audience … I would have liked the course to be longer.”

Claire, Airworthiness Surveyor, CAA

“I have had the extreme pleasure of managing and working alongside Philippa for over a year.

She was initially contracted to support and upskill our existing department trainers. However, it was quickly identified that she was able to exceed this initial requirement and deliver far more for our department. Throughout her contract she has taken on many varied tasks to help introduce more consistency and integrity to our team’s function.

I have been constantly pleased with her delivery and contribution to my team. She has upskilled our entire department and we continue to reap the benefits of her employment long after her contract ended.

Philippa introduced and delivered many training and upskilling sessions for our Customer Support Team as well as training for the Trainers.

Deliverables included: Introducing a Learning Agreement for Trainees, introducing QA ‘Golden Thread’ to our Training plans, created and delivered Coaching and Feedback sessions (Pitched from Entry Level to Senior Management), Scams Session, Peer Review, Presentation skills and Personal Brand training, Department Inductions – to name a few!

Feedback from those she has worked with or trained across the business has always been outstanding. Here are just a few samples of the feedback received:

– ‘Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results’

– ‘I just want to say thank you for all the training you have provided, I am finding it extremely useful and I am learning a lot about how I can change my approach to my thinking and doing in my role’

– ‘I was really impressed with the delivery of the training today. If I didn’t know Philippa hadn’t worked the CST phone lines, I wouldn’t have guessed from that training. I’m honestly always a bit sceptical of getting process information from anyone who doesn’t have first-hand knowledge of actually working our processes. That was a really good piece of training. Really engaging and interesting, very well delivered. Two thumbs up!’

– I was instantly captivated by Philippa’s ability to hold attention and deliver training in such a clear, concise and considered manner.

Philippa has been a true asset for our Customer Support Team and the business as a whole. My only sadness is I didn’t have a permanent role for her when her contract ended. She’s an excellent addition to any team seeking a consummate Training Professional and I would highly recommend and endorse her to any business.”

Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

“Philippa is a highly skilled learning and development consultant, who brought a wealth of experience to a high profile project at the regulator.

I personally recommend Philippa as a person who engages and influences at all levels of seniority, works on her own initiative with little supervision and produces creative learning products in a clearly organised and methodical way.

I wouldn’t hesitate to work with Philippa again in the future.”

Kerry Coleman
Previously E-Learning Manager at The Pensions Regulator

1-day course delivered for G4S London July 2017

Delegates said:-

• Very informative
• Made you think of the best approach to different situations
• Positive supportive and proactive
• Learnt how to connect to staff better …
• Highlighting importance of devoting time to leading team …
• Importance of voice and body language in being identified as a leader…
• All aspects of the course were very relevant and useful …
• I will deal with staffing issues more effectively …
• Was made to feel at ease – v fun …
• Very useful and will use the ideas …
• The public speaking gave confidence …
• Very interesting enjoyable day …
• I really enjoyed the discussions …
• Very useful for my day to day working …
• I found the appraisal sections very useful and highlighted points to think about …
• Overall very good …
• Explains a lot of the reasoning behind the way things should / could be done …
• Really enjoyable …
• Understanding how to structure conversations and knowing that I’m on the right path
• Will help to cascade knowledge to my staff …
• I feel confident …
• Good information and gave me more confidence …
• All good information to know and improved my outlook on management …
• I feel will be more confident when approaching demanding situations …
• All very relevant and interesting

How will the business benefit from your action plan when you are back at work?

• Immensely

About Philippa

• Refreshing knowledge of subject
• Knowledgeable in all aspects of what we discussed
• Excellent
• Very knowledgeable and helpful …