My programme of weekly masterclasses, 1-1s and action learning sets allowed a deep dive into a range of topics, including:

Building their personal and professional L&D brand

The full ADDIE training cycle

Exploring how adults learn

Drivers and barriers to workplace training

Confident public speaking, presentation and facilitation skills

Difficult situations, challenging audiences, assertiveness and DEI issues

Training evaluation

Coaching and feedback skills.

I concluded my contract (initially twelve months then extended to eighteen) having created, delivered and evaluated a successful programme, polishing and building skills.

They said

Extracts from this small cohort’s responses to my programme:

“Train the Trainer – this was a very helpful overview of the key components of training.

Your delivery is always very enthusiastic and encouraging and it’s great that we were able to have that together as a team with you and share experiences.

I have always been impressed by the way you have taken on tasks for the team such as delivering the FLR and the design and delivery of the scams materials. This has been a great help and allowed us to see your knowledge in practice.

I think one of the key changes for me has been your focus on the role of the trainer in influencing the training we deliver and being prepared to challenge. Previously it was more of a case in that we were told to deliver training and that was it. However, now I am more confident to query the training that has been requested and the delegates down for it.

Your input on our design and delivering has been key to helping us improve our overall library of materials.

You have helped me understand what it means to be a trainer and that I know more than I realised!”

Garry, Associate Trainer and Quality Assurance Advisor, Customer Support

“I can honestly say I’ve appreciated it and feel far more of an L&D professional now, which is as a result of your support, training and encouragement.

Train the Trainer Programme – I found all of your training very relatable and engaging. At the point it was delivered it was the biggest investment in my own job-specific role that I felt I had had.

You introduced the idea of a ‘personal brand’ and linked this to us directly so that we started on the journey of seeing ourselves as ‘L&D Consultants/professionals’. As a result, I now very much DO see myself this way.

I am also more conscious of how I can add value and question/challenge rather than just accept a request/order.

You have definitely supported the CS Dev trainers to create and embed an effective evaluation model and we are all far more aware of it’s importance, it’s relevance and it’s use now when we design and deliver training.

I very much have a mantra in mind now when it comes to anything training related, which is something you impressed on us; and that is, ‘I start with the end in mind’.

Framework Review Project – I appreciated the fact that you drove this forward … Our training material is catalogued in a better way and is easier to identify.

I also learned from how you developed and delivered your ideas … not aiming for perfect straight off – but working in progress with good content is always better/more useful/preferable.

Knowledge Huddles, Sessions, Away Days – like the wider team in CST, I always enjoyed these and felt confident to contribute both as a fellow ‘L&D professional’ (!!) and also as a participant who was less familiar with the topic or angle of deliver.

I took notes on your own personal delivery – including how you referred to your notes in ‘real time’ (e.g. Away day) and also how to confidently project your voice to a wider group and get things on the go.

It was interesting and encouraging to see you take a topic which was new to you, scope it out, produce ideas, share them, create a proof of concept and then design something from that. I could see in real-time how Analysis, Design, Delivery is put in to practice and how a business needs and can use data gathered from sound evaluation.

Other topics were ones which you brought with you borrowing your own experience; these were more behavioural and I think you have left a legacy for us with these. The wider CST are fully engaged with things like ‘personal brand’ and ‘CV building’ and assertiveness. This is an area I think L&D professionals can enhance and extend their personal brand awareness from delivering and you have opened the door on this.

I plan doing the following as a result of all of the above:

Continuously developing my L&D skills …

Be inquisitive about L&D in all its iterations and doing as much self-learning (& sharing) as I can …

Being conscious of the ADDIE cycle and starting with the end in mind …

Working on developing a personal brand – or at least ‘reinventing’ what this is …

Creating more of an on-line footprint (i.e getting myself on LinkedIn) …

Aiming to be an asset to CS Dev, CST, FLR and wider – by taking on more of a ‘consultative’ mind-set …

Seeing where there are opportunities to network within the L&D community of knowledge …

Seeing myself as an authentic L&D professional with good/valid experience”

John, Associate Trainer and Quality Assurance Advisor, Customer Support

The full testimonials are available on request

During my extended Train the Trainer contract at TPR, I was also asked to create and deliver a great range of additional training to upskill colleagues in the Customer Service, Development and Intelligence teams.

I frequently needed to research and learn about the topics myself, so found it a great opportunity for personal development. Individual 1-1s, knowledge huddles, action learning sets and team building awaydays, in person and online – I’m proud of the superb feedback for my work.

Some examples:

MBTI team event
Learning Needs Analysis and Evaluation
Pension Scams
Neurodiversity Awareness
Learner Agreement
Personal Development
Appraisals and Performance Review

Philippa Hammond
Learning, development and performance consultant / trainer / facilitator

A fixed term contract, extended from 12 to 18 months.

Key achievements

Planning, creating and delivering a range of in-house training and upskilling products:

Train the Trainer programme for SME trainers, around the full analyse | design | develop | implement | evaluate L&D cycle

Feedback and Coaching skills programme for line managers, leaders and learning and development officers

A Learning Contract for new colleagues in training

A new step into video creation for refreshers and reminders

Evaluating a flagship training product as a model for developing their evaluation skills up to Kirkpatrick Level 4 Results/RoI

Creating and delivering upskilling Teams workshops on Pension Scams, Vulnerable Customers and Neurodiversity

Creating and leading in person full team Awaydays, running workshops on MBTI, Hertzberg’s two factor motivation theory, customer conflict, CV-writing and personal /career development

Leading a project to review and reorganise all current training materials and their storage

Testimonial

A fixed term contract

Key achievements

Developing and delivering a needs analysis system and a guide to group leader facilitation skills

Delivering career development master-classes and coaching sessions in confidence-building, CV-writing, self-marketing and presentation skills, to inspire colleagues

Collaborating with policy, research and communications teams

Leading stakeholder discussions, influencing high level decision-making and project policy

Conducting learning needs analysis – I identified a significant gap in early audience research, championed and influenced a new research project and worked with research team and a specialist company to gather the knowledge necessary to support the new E-learning

Developing workplace outcomes, learning objectives and work packages with the client

Creating an evaluation plan using the Kirkpatrick method

Delivering a project plan to write, build and deliver a range of online learning solutions to meet the agreed objectives and audience needs

Collaborating with the head of the public service pensions team, project manager and E-learning manager to achieve support for my solutions

Supervising a team of two subject matter experts writing high quality learning scripts

Creating guidelines for SMEs on writing clear Plain English online learning products

Supervising and reviewing all learning material creation

Online products include key point summaries, checklists and scenarios for discussion and action learning sets

E-learning products include modules, assessments and evaluation

Facilitating expert reviews of all material

Collaborating with policy-maker, subject matter and legal advisers, E-learning and web specialists, graphic design and communications teams to deliver high quality products

Coaching & inspiring SME career development

Testimonial

Key achievements

My courses included:

Dealing with change and stress

Building confidence

Skills auditing and creating the CV with impact

Using online social networking for personal marketing

Online recruitment today

Accessing the hidden job market and ways of finding work

Business networking skills

Self-presentation and interview skills

1-1 coaching and inspiring for success

The UK Border Agency was formed from HM Revenue and Customs and the Immigration and Nationality Directorate.

Key achievements

I designed and delivered challenging induction, operational, technical and personal development courses for Immigration and Customs Officers

I created a new UK-wide network of trainers charged with delivering Keeping Children Safe training at the highest level to all front-line officers, combating the trafficking of children into the UK for forced labour, organ theft, organised crime and prostitution

Training design and delivery

The detection of forged and counterfeit security documents, delivering to UKBA, police and security staff in the UK and to airline employees in Europe, Ukraine, USA, Canada, South Africa, Yemen, Turkey and Gabon

Legislation and the powers and responsibilities of the Border Force Officer at the Primary Checkpoint

Investigative Interview Techniques

Credibility: Identifying the behavioural indicators of deception and the motivated deceiver, testing and assessing the credibility of an account

The UKBA Points-Based System

I designed, delivered and managed a training course for a profoundly deaf Immigration Officer

I led the Presentation Skills training programme for colleagues

I identified and proved a business need for Advanced Presentation Skills training for senior managers, then created and delivered a successful two-day pilot event as a solo project

Previously: Frontline Immigration Officer and Forgery Team Lead

Key achievements

I led the Management Essentials development programme for new, aspiring and established managers

My skills masterclasses included coaching, change management, confident communication, feedback and the difficult conversation

I created a brand new trio of performance management masterclasses on dealing with under-performance, the mid term review and the end of year appraisal

I delivered a highly successful programme featuring my own presentation skills training portfolio, including Facilitation Skills, Confident Presentation Skills and The Professional Voice

I coached and inspired less experienced trainer colleagues in public speaking and leadership skills training