Responses from my learners and their trainers and leaders to my corporate learning, development and performance consultancy, contracts and delivery

‘A true asset to our customer support team and the business as a whole … an excellent addition to any team seeking a consummate training professional’

Leigh Crabtree, Service Delivery Manager, The Pensions Regulator

‘Philippa is a highly skilled learning and development consultant who brought a wealth of experience to a high profile project … engages and influences at all levels of seniority, works on her own initiatives with little supervision and produces creative learning products’

Kerry Coleman, Product Owner, Digital Operations, Legal & General (Formerly TPR line manager)

‘Philippa is a fantastic trainer and really listens to what problems you are trying to fix with the training … feedback has been brilliant’

Claire Northover, Training Manager and Senior People Partner, Autism Unlimited

‘A senior colleague I could rely on for advice, support and guidance, not only helping me in my development as a trainer, but hundreds of new officers along the way’

Adam Webb, formerly Home Office UK Border Agency Training & Development Unit

‘I was impressed how Philippa was able to address difficult issues … a great asset to have in any training department’

Sarah Poralla, Aviation Safety Risk Manager, Unmanned Aircraft Systems, Civil Aviation Authority

‘Very professional. Obvious high knowledge on the topic … Being mentored from day 1 to be able to stand up in front of a room is a testament to the training received’

Roddy MacDonald, Chief Pilot and Head of Training, Qinetiq

‘Philippa’s attention to detail, knowledge of style has shown me how to be a professional trainer, very impressed with her course’

Damien Gilbert, Power Plant Training Engineer, Rolls Royce

‘Very good knowledge, very professional and a good friendly delivery style … Interactive techniques and demonstrating other ways of delivering training and keep delegates engaged away from PowerPoint’

Adam Skinner, Design and Certification Specialist, Civil Aviation Authority

‘She has that invaluable ability to get straight to the issue that will be hindering your performance’

Colum Dain, Programme Director

‘I found Philippa’s direction incredibly insightful … a wonderful educator’

Eva Marie Wilshere, Script Writer, Script Editor, Director, Video editor

‘Every session was structured really well to include a combination of theory, practise and tips … an inspiring orator’

Amy Slonje, Senior Advisor, Global Advocacy Programmes, Frontline AIDS

‘Philippa’s coaching helped me build my confidence as a young professional’

Tracy Ndungu, Healthcare Data Science and Innovation

‘Always enthusiastic and engaged, Philippa is a pleasure to work with’

Harry Sherrard, Employment Lawyer & Company Director, Sherrards Employment Law Solicitors

‘For the first time I have the right tools and the right mind-set for me to deliver my messages, clearly, calmly and professionally … You have taught me more in 3 hours than I have learnt in the last 2 years.’

Nigel Bowcock, Director, Acre Landscapes Ltd

‘A massive confidence boost’

James Clammer, Author and Carnegie Medal nominee

‘I came away feeling like I could conquer anything’

Danielle Evans, Miss Brighton 2021

This session was for those required to seek and accept / prepare and give feedback.

“I will implement the skills and techniques highlighted in the training in my feedback sessions. Honestly the training package was excellent and kinda activated memories of roles and skills that have been dormant for quite some time.” PW

“Very motivated, as I believe it is a great part of developing your own skills and others around. Picking up on areas that you are doing well in and areas that need more work.” CS

“I’ll be aiming to have a rough plan before I deliver any feedback and actively seek out feedback on myself to support my own development. I’ll be more conscious of my language … to help my direct reports to be more reflective on their performance”. SH

“I will make this one of my highest priorities when I get back to my day to day job as this will be beneficial to check my own progress.” AF

“I recently had to give feedback to a manager and was extremely nervous about it, I think having had this workshop before that would have given me confidence in tackling that situation the right way.” LH

“I’ll be asking for regular feedback and keep a check point on things I could do to improve on and self-reflect on areas I’m not doing so well in” AF

“I will be seeking more feedback and will have a think about my mindset before I receive feedback to make sure I am going in calm and ready to be able to act on any feedback I receive. Thanks for the workshop this morning. It really made me think and I will definitely be implementing some of the ideas in to my daily working life”. LH

“The format and group size was great, it helped to promote discussion amongst the group to learn from each other’s experiences.” SH

“It helped me to solidify what I already knew, but it also showed me where TPR stands on feedback and development … Philippa has done a great job keeping us engaged and presenting the values of feedback” VR

Philippa Hammond
Learning, development and performance consultant, trainer and facilitator

“Philippa Hammond gave a regular Training at EASA, called “train the trainer”. Because we regularly present in front of large audiences or give trainings about our specialty. So the group taking this training was interested in improving their skills of connecting with the audience and to work on unconscious habits that impede with that.

I was impressed how Philippa was able to address difficult issues in a gentle manner so that our very mixed group was able to look at each other and improve each others with constructive criticism and encouragement.

The three days flew by and I was quickly realizing that, while I consider myself a good speaker, I would be able to learn from her to get a little better. All of us were non-native speakers, so the starting point was one of different styles and composure. She was able to adapt her encouragement to the authentic style, but still tweaking the way in which a person would look at each speaking event (regardless of length and preparation) as a opportunity to present him/ herself by “putting their best foot forward”.

Again, very good training with very good exercises in training methodologies, that will help me in the future to prepare even more engaging training events myself. Philippa’s liking for people and her ability to stick to a plan, while being friendly and flexible is a big strength.

I think that Philippa would be a great asset to have in any training department; in particular given the challenges of the COVID future, where most events will now be virtual and where staff has to adapt their presentation and teaching style, to rescue and ensure an acceptable level of effectiveness.”

Sarah Poralla, Aerodrome Expert, European Aviation Safety Agency

A range of highly interactive workshops, programmes and 1-1s with a 70:20:10 approach, including discussions, group work, skills practice, essential new knowledge and a real confidence boost for those facing redundancy or seeking a career change.

And no PowerPoint!

Training, coaching and inspiring for success in:

• Building confidence
• Creating the CV for business impact
• Self-presentation and interview skills
• For leaders, managers and business people
• For anyone seeking their next career step
• Client feedback is recorded anonymously.
  

Delegates’ comments about Philippa Hammond

• Excellent
• She was very good and explained things well
• Philippa was very knowledgeable in delivering the course
• Excellent, very informative, friendly, knows her stuff!
• The course leader was very clear in explaining what was expected of us and was overall very good at advising
• Very good tutor. Very easy, understandable. So it was great to be in this course.
• Lovely and a great teacher
• It has been a great experience with Pippa, she was great
• Very informative. Has helped me to answer questions I would normally have “ummed” and “aa-ed”. Pippa was always on hand to explain things in an indepth and understandable way.
• Friendly and a great communicator. Thank you.
• Quite a confidence booster. Excellent encouraging presenter. Met some great people. I feel much better prepared to promote myself
• The course speaker, was fantastic + really made it a very informative and enjoyable experience. I really gained a lot + she has given me confidence
• Pippa was brilliant! Clear, precise & explained everything in detail without condescending. Allowed us to work at our own pace whilst staying on topic.
• Every problem / worry was explained in a clear concise manner, making me feel secure in what I was doing
• Extremely helpful! Everything was broken down and analysed to clear any problems that may have arisen.

What was the most valuable part of the workshop

• Learning interview skills
• Interview techniques
• Understanding the layout of CV
• I enjoyed the group work and discussion
• Personal impact, interview skills, creating a CV and developing an online presence that speaks volumes about you and your potential …
• Help with CV and mock phone interviews were very helpful
• Able to assess and readjust my CV in the best way possible
• Advice about covering letters and interview questions helped me realise where I was going wrong
• All stuff covered was very useful, will definitely be putting techniques into practice to enhance my job search.
• A really useful reminder of the diverse aspects involved in the search for new employment.
• Surprisingly useful information. Should really be taught in schools. It is important to receive this before leaving education.
• The most useful help was how to conduct myself during different interview types
• Be more confident in the answers at interview
• I would use this on my CV and preparing for future interviews
• I feel much more confident and have more ideas and understanding of what employers want

Further comments

• Fantastic course – will recommend it to others
• Fun experience – I learned much and will use my new knowledge for a better career
• The course was extremely helpful – I feel confident in my search again as it opened up new gateways
• Very good!! Very enjoyable.
• It was very helpful and informative course.
• The whole course was very helpful and enlightening. It helped me to realise where some of my strengths and weaknesses are.
• I had a great time on my course and found it fun to play a role as a team player
• Knowing I can achieve my goals and anything is possible – I was very happy with everything.

During my FTC at The Pensions Regulator 2022-24, in addition to my Train the Trainer programme, I was tasked with creating and delivering a three-level Coaching and Feedback and skills programme for several Teams.

Responses from my Gold / top level learners are collected anonymously.

“Very motivated as I can see the benefit application of the model can bring… The combination of theory followed by practice sessions I fond very effective and a great way to reinforce the learning…

Very effective delivery by Philippa…

[I will] Differentiate more effectively between training and coaching, and look to apply the new skills as and where possible.” DW

“I feel more confident after the practical session … This is a useful skill and will suit the people I line manage … A proactive and chatty group for the first session which made it very enjoyable…

Coaching style will enable me to put back the responsibility to my direct line reports. They are so knowledgeable but lack confidence

Coaching will enable me to tickle out their own knowledge to build that confidence.” TO

“The training came at a timely moment where I was struggling with the number of daily queries I was getting from the team, where I believe they had the skills to make their own decision rather than me telling them what to do! …

I enjoyed the practical session where we practised coaching others. This has given me the confidence to put this into practice. The feedback from the exercise has also give me confidence that I know how to approach coaching and improve my technique…

This training has given me the tools and techniques to coach the team, so they have the confidence to use their existing skills…

Great pace and some useful tips, tricks and techniques presented that has given me the confidence to use in my day to day work…

Breaking it up into two sessions was really helpful particularly during a busy working day…

A really good pace and was able to give some alternative solutions to problems and how best to approach different scenarios when it comes to coaching others…

Delivered exactly what I needed.” SH

Philippa Hammond
Learning, development and performance consultant, trainer and facilitator

Leader and trainer responses to my three-tier Coaching and Feedback skills development programme for The Pensions Regulator.

“Since the training, there have been some really good examples! There are different dynamics, they are now more comfortable giving feedback as well as receiving it …

They are talking about how feedback is changing in their team … definitely more talk about it and how and when we could give feedback, including where something positive happens … the training has helped to promote that …

They enjoyed it, were really complimentary about it … you can see where it made a difference. Really positive about it.”

Mike, Head of Team

“There has been a discernible difference in the way feedback is used. It has moved away from just being a process.

There is more of a desire to receive the correct type of feedback now since the training.

I think the training has reinforced that feedback is a positive thing and helps us all improve.

Team members are engaged in this process and have had positive comments around the training and how it can be implemented.”

Carol, Management Principal

“I enjoyed this and learned even from the approach that you adopted – the tiered ‘gold/silver/bronze’ approach…

I think your experience really did come through and this is why it was shared more widely …

I felt that we are on safer ground than we were previously before you arrived and delivered the training …

Part of this success was bringing everyone on the journey … really embraced fully adopting a ‘coaching culture’… has elevated coaching to a frequent topic of conversation and one which we all now have a vested interest in! …

I also feel confident from the specific T/T/T session on Coaching & Feedback, to now deliver this where required… change in behaviour here I would say; directly as a result of your influence!”

John, Development Team

Line manager, team leader and trainer responses to my one day Coaching and Feedback skills workshop

“Since the training, there have been some really good examples! There are different dynamics, they are now more comfortable giving feedback as well as receiving it … they are talking about how feedback is changing in their team … definitely more talk about it and how and when we could give feedback, including where something positive happens … the training has helped to promote that … they enjoyed it, were really complimentary about it … you can see where it made a difference. Really positive about it.”

Mike, Head of Intelligence Team, The Pensions Regulator

“There has been a discernible difference in the way feedback is used. It has moved away from just being a process. There is more of a desire to receive the correct type of feedback now since the training. I think the training has reinforced that feedback is a positive thing and helps us all improve. Team members are engaged in this process and have had positive comments around the training and how it can be implemented.”

Carol, Management Principal, The Pensions Regulator

“I enjoyed this and learned even from the approach that you adopted – the tiered ‘gold/silver/bronze’ approach… I think your experience really did come through and this is why it was shared more widely … I felt that we are on safer ground than we were previously before you arrived and delivered the training … Part of this success was bringing everyone on the journey … really embraced fully adopting a ‘coaching culture’… has elevated coaching to a frequent topic of conversation and one which we all now have a vested interest in! … I also feel confident from the specific T/T/T session on Coaching & Feedback, to now deliver this where required… change in behaviour here I would say; directly as a result of your influence!”

John, Learning & Development Team