For The Pensions Regulator, I researched and learnt about MBTI to be able to create and deliver an entire team Away Day facilitating the whole team around exploring the topic and learning about each other as a team-building exercise.

“Philippa Hammond recently delivered an MBTI training session for the whole of CST at our recent Away Day. She received glowing feedback from the team and the CST management team wanted to acknowledge the fantastic delivery from Philippa.” Leigh (line manager)

“Thank you again for the brilliant session you facilitated, Philippa” Julie, Head of Customer Support

On the award of a gift card as acknowledgement for the success of my event: “You deserve that so much – you are brilliant.” Fiona, Lead Associate, Customer Support

Philippa Hammond
Learning, development and performance consultant / trainer/ facilitator

I evolved the trainer’s needs analysis evaluation concepts to include non-trainer colleagues from different disciplines within our team who were charged with researching and leading products and events.

LNA “Thank you for delivering an excellent and in-depth session … good to have open discussion points at each stage in the session, which helped to understand how we are placed within the greater world of TPR and our importance to what we deliver and contribute throughout … your input has been extremely valuable”

Mia, Customer Support Development

Evaluation “An excellent and informative session … exceptionally helpful … a confidence boost in knowing that what I have been driving to date with the model that I created for Knowledge Management, mirrors what we as a whole are using for Training … Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results”

Mia, Customer Support Development

Philippa Hammond
Learning, development and performance consultant / trainer / facilitator

I led this new initiative to help learners new to the team to understand their responsibilities, their training and development pathway and the post-training Quality Assurance process.

“This is extremely comprehensive and insightful”
Julie, Head of Customer Support

“This is a great idea and overdue … thanks for driving … it’s invaluable”
Fiona, Lead Associate, Customer Support

From 2022-2024 I was engaged as a Learning, Development and Performance Consultant at The Pensions Regulator, Brighton. This was initially a twelve month fixed term contract, extended to eighteen months in response to my performance delivering a wide range of training products and events.

TPR oversees workplace pensions in the UK.

I created a three tier Coaching and Feedback Skills programme for the SME trainers, officers, managers and members of the Customer Support, Development and Intelligence teams.

Gold For all team members required to deliver coaching services / to prepare and deliver feedback / to seek out, accept and act on feedback

Silver For all team members required to prepare and deliver feedback / to seek out, accept and act on feedback

Bronze For all team members required to seek out, accept and act on feedback

This programme won excellent response from leaders and learners alike.

Philippa Hammond
Learning, Development and Performance Consultant, Trainer & Facilitator

I created and delivered this knowledge huddle to inform team members, including those new to TPR, of shared responsibilities and processes around the mid and end of year review.

“As a newbie it helped me to understand how the review process is structured as all companies have slight differences in their process … will know for future reviews what I am required to do
Alan

“The 6 & 12 month review process can seem overwhelming, and sometimes a complete mystery – so this session was really useful … Philippa presented everything we needed to know in an ordered structure, and broke down information in useful sections … I not only learnt quite a lot, but I feel much more confident in completing my 6 & 12 month review, and feel like I more fully understand what is expected of me … the importance of collating examples on a more frequent basis / that Meeting Expectations is the most achieved goal and a good result / the importance of consistency in performance”
Tom

“It was very informative and it was well timed with the mid year review coming up … it highlighted information that was already readily available to us, but gave us the chance to discuss this further … it has helped me understand what I need to do in order to achieve a better overall performance review … it will also help me complete my mid year”
Ella

“I felt I could ask a few questions and these were clarified … it helped me understand the procedure and the links provided were helpful”
Rebecca