2015 FTC | CIPD | Learning Programme Developer | Research & Development
I delivered a solo research project to support the Chartered Institute of Personnel and Development’s future Senior HR Business Partner Development Programme, and collaborated on a project to turn three existing CIPD short courses [HR Essentials, HRBP Masterclass and HR Analytics] into a product to market in the Middle East and Far East.
Key skills and delivery
Establishing and running a needs analysis interview programme with the Heads of HR network, to gather their insights into the role and development needs of the senior HRBP.
Producing an online survey to analyse senior HRBPs’ learning preferences and needs, in collaboration with Research and Marketing teams.
Designing a proposal for an innovative blended learning programme for CIPD’s SMEs to develop, including online, face to face and networking elements, corporate role play and forum theatre, and delivering my recommendations.
Giving feedback on content, delivery quality and customer impact of existing CIPD courses and events for continuous improvement.
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2014 FTC | The Pensions Regulator | L&D Consultant | Public Service Pensions
I led and managed an innovative new project creating a new Public Service Pensions Code of Practice e-learning product.
“Philippa is a highly skilled learning and development consultant, who brought a wealth of experience to a high profile project at the regulator … a person who engages and influences at all levels of seniority … produces creative learning products” Kerry Coleman, Line Manager, TPR
Key skills and delivery
Collaborating with policy, research and communications teams.
Influencing high-level stakeholder planning discussions.
Advising on learning needs analysis, customer research and evaluation strategy.
Developing workplace outcomes and learning objectives.
Working with subject matter experts and legal advisers to write learning scripts.
Working with e-learning, graphic design and IT developers to create and deliver the e-learning product.
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2013 FTC | Pinnacle People | Associate L&DC | Employability and Career Training
My inspirational and goal-oriented presentation, facilitation and coaching skills guided long-term unemployed job-seekers into sustainable employment and new independence.
Key skills and delivery
Planning, preparing, delivering and evaluating employability master-classes.
Managing a wide range of challenging audiences and difficult conversations.
One-to-one coaching sessions, mentoring and inspiring customers to identify their employable skill set, create their CV with impact, build a positive new confidence, resilience and self-esteem and develop their personal presentation skills for interview success.
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2012 FTC | Financial Ombudsman Service | L&DC | Leadership and Management Development Programme
During my six-month contract, I led the Leadership and Management development programme for the Financial Ombudsman Service at Canary Wharf, creating and delivering programmes improving the FOS management capability over a period of rapid expansion and organisational development.
My sphere of influence included HODs, ombudsmen and adjudicators, HRBPs, learning and development consultants and associate business coaches.
The programmes
Management essentials seminar A two-day introduction to the leadership role, introducing core programme topics.
The seminar was followed by a three-part portfolio of masterclasses tailored to delegates’ requirements, exploring the topics in further detail, emphasising practical experience, skills practice and discussion:
Personal brand Confident Public Speaking, The Professional Voice, Time Management, Putting It All Together
Communicating the vision Confident Communication, Persuading and Influencing, Change Management, Facilitation Skills
Developing others Training, Coaching, Appraisals, Managing Underperformance and the PIP
Key skills and delivery
Learning and development needs analysis.
Designing and implementing bespoke in-house training and development material
for senior managers, new managers and adjudicators to support business goals.
Skilled hands-on training delivery, using up to date classroom-based and
workplace training methods: roleplay, facilitation, workshops, seminars, practicals,
master-classes, one-to-one coaching, small action learning sets and group tutorials.
Daily use of motivational, supportive and positive feedback skills blending respect, empathy, tact and diplomacy with confident coaching to support managers’ PDPs.
Evaluating, reviewing and measuring the effectiveness of events, actively seeking and interpreting client feedback, presenting results and recommendations and evolving material in response to changing business priorities.
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Previously
Home Office UK Border Agency | L&D Officer and Line Manager
I delivered law-enforcement officer training through challenging times in a transforming and evolving organisation. creating and delivering induction, technical and consolidation courses for Immigration Officers, and Immigration conversion courses for Customs Officers.
The programmes
The Law Legislation and the powers and responsibilities of the Border Force Officer at the Primary Checkpoint
Investigative Interview Techniques Questioning, answering and listening skills, identifying the behavioural indicators of deception and the motivated deceiver, testing and assessing the credibility of an account
The UKBA Points-Based System Identifying those EU/EEA and foreign nationals who have the right or permission to work in the UK – and those who do not
Document Fraud Detection Gatwick lead trainer in identifying impostors and the genuine, counterfeit and forged travel document
Keeping Children Safe UK-wide lead trainer charged with training UKBA staff in the prevention of child trafficking into the UK for criminal purposes
Key skills and delivery
Project management and course-coordination, often in remote locations, demonstrating flexibility and delegation skills.
Identifying learning needs and setting achievable aim, objectives and goals for each event in consultation with stakeholders and clients.
Researching, writing and redesigning motivational career development training material to deadline, incorporating varied delivery methods.
Delivering and facilitating training events to audiences of all grades.
Leading practical sessions and role-plays to support developing skills.
Motivational personal and professional development coaching, leading, guiding and managing trainee and delegate development as they overcame difficulties and maximised their potential.
Training people of other cultures, some with English as a second language, plus colleagues with varied disabilities and learning difficulties.
Actively seeking and interpreting client feedback when conducting training event evaluation and reviews.
Working in accordance with Home Office Values, the Home Office’s Equal Opportunities and Diversity Policy Statement, UKBA-specific objectives and National Occupational Standards.
Managing the L&D Centre’s Admin Officer developed motivational, diplomacy, appraisal and assertiveness skills.
Home Office UKBA Immigration Officer
As an Immigration Officer serving at the Primary Checkpoint immigration front-line at Gatwick Airport, Document Fraud Detection specialist and Forgery Team Coordinator, I used my strong customer service, interpersonal and investigative interviewing skills to combat illegal immigration, smuggling and human-trafficking.
Key skills and delivery
Credibility and investigative interviewing.
Robust decision-making in often difficult cases, dealing assertively and compassionately with sometimes aggressive and uncooperative subjects.
Representing the UKBA in the UK and many other countries under frequently trying conditions, delivering commercial training in anti-fraud skills including the detection of identity theft and travel document abuse and its security implications, for learners including officers, airline and security staff.
Diplomacy and discretion in dealing with overseas airline companies, an understanding and respect for other cultures plus a high awareness of human rights, equality and diversity issues.
A thorough practical knowledge of UKBA legislation and procedures at the time.
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Qualifications CIPD Certificate in Training Practice 2002
Membership The Learning and Performance Institute [LPI]
Graduate BA [Honours] English Literature, University of Southampton
Education A Level English Literature, French, Spanish | 10 x GCSEs including English and Maths
Interests Acting, Corporate Roleplay, Film-making, Writing, History, Literature, Art
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