I evolved the trainer’s needs analysis evaluation concepts to include non-trainer colleagues from different disciplines within our team who were charged with researching and leading products and events.

LNA “Thank you for delivering an excellent and in-depth session … good to have open discussion points at each stage in the session, which helped to understand how we are placed within the greater world of TPR and our importance to what we deliver and contribute throughout … your input has been extremely valuable”

Mia, Customer Support Development

Evaluation “An excellent and informative session … exceptionally helpful … a confidence boost in knowing that what I have been driving to date with the model that I created for Knowledge Management, mirrors what we as a whole are using for Training … Philippa’s delivery and enthusiasm is excellent, clear and concise, which helps promote a good understanding of how these models fit into TPR, our TPR behaviours, KPI’s and key drivers to obtain Results”

Mia, Customer Support Development

Philippa Hammond
Learning, development and performance consultant / trainer / facilitator