Pension scams are a major concern to TPR, especially for vulnerable customers.

I was asked to create a brand new session designed to raise awareness across the Customer Support team to help them serve their customers and support their needs.

I researched and wrote the content, developed it in collaboration with their SME trainers and piloted it to their teams.

“A great support to the rest of the whistleblower-trained team members”
Julie, Head of Customer Support

“Thank you for taking time out of your schedule to get this done so quickly … we are all delighted … training can be put to immediate use and effect at this challenging time”
Fiona, Lead Associate, Customer Support

“I was really impressed with the delivery of the scams training today … that was a really good piece of training … really engaging and interesting, very well delivered”
James, Lead Administrator, Customer Support

“Thank you again for the excellent Pension Scams training yesterday … I will be much better prepared for the next instance of this type of call”
Harrison, Lead Administrator, Customer Support