A fixed term contract, extended from 12 to 18 months.

Key achievements

Planning, creating and delivering a range of in-house training and upskilling products:

Train the Trainer programme for SME trainers, around the full analyse | design | develop | implement | evaluate L&D cycle

Feedback and Coaching skills programme for line managers, leaders and learning and development officers

A Learning Contract for new colleagues in training

A new step into video creation for refreshers and reminders

Evaluating a flagship training product as a model for developing their evaluation skills up to Kirkpatrick Level 4 Results/RoI

Creating and delivering upskilling Teams workshops on Pension Scams, Vulnerable Customers and Neurodiversity

Creating and leading in person full team Awaydays, running workshops on MBTI, Hertzberg’s two factor motivation theory, customer conflict, CV-writing and personal /career development

Leading a project to review and reorganise all current training materials and their storage

Testimonial