During my FTC at The Pensions Regulator 2022-24, in addition to my Train the Trainer programme, I was tasked with creating and delivering a three-level Coaching and Feedback and skills programme for several Teams.

Responses from my Gold / top level learners are collected anonymously.

“Very motivated as I can see the benefit application of the model can bring… The combination of theory followed by practice sessions I fond very effective and a great way to reinforce the learning…

Very effective delivery by Philippa…

[I will] Differentiate more effectively between training and coaching, and look to apply the new skills as and where possible.” DW

“I feel more confident after the practical session … This is a useful skill and will suit the people I line manage … A proactive and chatty group for the first session which made it very enjoyable…

Coaching style will enable me to put back the responsibility to my direct line reports. They are so knowledgeable but lack confidence

Coaching will enable me to tickle out their own knowledge to build that confidence.” TO

“The training came at a timely moment where I was struggling with the number of daily queries I was getting from the team, where I believe they had the skills to make their own decision rather than me telling them what to do! …

I enjoyed the practical session where we practised coaching others. This has given me the confidence to put this into practice. The feedback from the exercise has also give me confidence that I know how to approach coaching and improve my technique…

This training has given me the tools and techniques to coach the team, so they have the confidence to use their existing skills…

Great pace and some useful tips, tricks and techniques presented that has given me the confidence to use in my day to day work…

Breaking it up into two sessions was really helpful particularly during a busy working day…

A really good pace and was able to give some alternative solutions to problems and how best to approach different scenarios when it comes to coaching others…

Delivered exactly what I needed.” SH

Philippa Hammond
Learning, development and performance consultant, trainer and facilitator