How do we KNOW our training has landed, stuck and is delivering results? We can’t assume or hope; we need to know.

It starts with that old favourite – begin with the end in mind.

If we’ve done our groundwork and we truly understand what results are sought, what behaviour change the business wants to see, we have a practical starter for what new knowledge, skills and mindsets are needed.

Then the collaborative, consultative interactions and conversations happen every step of the way.

Before …

‘Is this what you want me to do?’

‘Is this what you want them to be able to do as a result of the training?’

‘Is this how you want me to do it?’

After …

‘What are you observing?’

‘What have they stopped / started / improved?’

‘What are the metrics telling us?’

I think confident networking, questioning and analysing are some of the most important skills a trainer can develop.

Philippa Hammond

Learning, development and performance consultant, trainer and facilitator